Microsoft teamed up with Remote support specialist, TeamViewer.

But later this feature needed to be improved to support a vast variety of devices, so third-party integration was required. When Intune was first released it had the capabilities to remote control by using remote assistance. From this post, I’m planning to discuss on how to configure this and what would be the end user experience. Also, it can be used to provide remote support to devices while remotely connecting and screen sharing. Microsoft Intune capabilities consist of mobile device management, mobile application management, and PC management. UEM is evolved technology from Enterprise Mobility Management and Mobile Device Management. QuickSupport 15.35.Microsoft Intune has developed so much in the past few years and now it resides in the leader’s column of Gartner Magic Quadrant for Unified Endpoint Management (UEM). * Sony devices require the Device Administrator permission. Pass your ID on to your trusted technician, who is using the TeamViewer full version. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at 3. It has never been easier to troubleshoot devices!Ģ. Secured connection with 256 Bit AES Session Encoding.Store confidential information into the device clipboard.It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more. Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices.

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